Delivery & Refund Policy

Order Confirmation

Once your online order is complete, you will receive an email confirmation. Your order will then be dispatched from our warehouse via Australia post and a tracking number will be provided. Delivery times may vary depending on your location in Australia. 

Pre-Order Products

on occasion we may offer products on a pre order basis. They will have a longer than usual lead time and will be dispatched as soon as they arrive in our Warehouse. 

Order Hold / Delay Dispatch

Unfortunately, as our fulfilment systems are automated, we are unable to hold or delay dispatch of orders.

Proof of Delivery  

A signature is required on all deliveries. If the recipient is not available at the time of delivery the courier will leave an attempted delivery notification card as to which post office your parcel is being held, and the times of day that it can be collected.

 Proof of Age

Wined Down Pty Ltd is not permitted to deliver wines to anyone under 18 years of age. Please provide appropriate ID should you be requested to do so by the delivery driver. Should you be unable to provide sufficient proof the driver will be unable to leave the wine. 

Parcel Locker Services

Please check with your Parcel Locker provider's Terms & Conditions as alcohol may not be accepted. Returned orders will incur a re-delivery fee and cause delays in delivery time.

 Correct Address

 

Wined Down is not responsible for deliveries to incorrect or incomplete addresses provided by customers. If the delivery is to be made to a business address, the name of the company must be provided.

 

 

If a delivery cannot be made due to incorrect details provided, the parcel will be returned to our warehouse and should you wish us to re-deliver, then additional costs plus freight will be charged. If the delivery is completed, but to the incorrect address provided by the customer, then the customer assumes responsibility for the entire purchase.

 

 

If the address provided is incorrect and delivery is refused, all applicable charges will be deducted from any refund provided.

 

 

 

 

Cancellations

If any delivery is delayed for reasons beyond our control, we will notify the customer of the delay and expected duration. If the time frame is longer than reasonable, the order may be cancelled without liability to the customer. Should you wish to cancel an order, a cancellation and return fee will be charged. If you need to cancel an order, please advise our team straight away at info@wineddown.com.au.

 

 

Returns and Refunds

Broken or Damaged Goods

Any broken or damaged goods must be reported within 24 hours of delivery. If replacement product is to be sent, Wined Down will send the same product should it still be available. If the product is out of stock, a substitute of as close as possible product of equal or greater value will be provided.

 

 

 

Returns

If a wine is to be returned, please contact Wined Down and our team will happily walk you through the process. All wine should be returned in its original packaging or packed safely to avoid breakage, and a refund or credit will only be applied once the wine has been received in saleable condition. All returns are subject to couriers being able to pickup from a pickup zones if an item falls into the no return zone we will offers return slips and the wine will need to be taken to your local Australia Post outlet.

Refunds

Refunds will be actioned within 30 days from date of notification